GLOBAL PARKING SYSTEMS - HOUSTON

Global Parking Systems are experts in the management of parking lots, valet services, parking 

management and shuttle operations at airports across the country. Global Parking Systems also 

partners with | SP+ | A Metropolis Company, a leader in the parking management space. Together, we 

are committed to making the parking experience a first- class enjoyable one for parking customers. 

Built on the foundation of excellence and integrity, we provide the highest level of service at all 

our parking facilities.

Basic Function – Day-to-day management ensuring that parking operations are handled within 

contractual guidelines of the specific location, fostering good client relations, and promoting a 

professional image and approach to the business. Field-driven, strong working knowledge of computer 

applications and tools.  A leader overseeing Courtesy Cart Drivers (CCD) and Courtesy Curb 

Assistants (CCA) across airport parking and terminal zones. This role ensures efficient guest 

services, safety, staff accountability, and daily operational execution using communication tech, 

logs, and on-site inspections.

Key Responsibilities:

•  Oversee daily operations across IAH and HOU terminals and parking areas

•  Schedule and deploy staff based on demand, volume, and location needs

•  Ensure staff comply with uniform, cart safety, and HAS badging requirements

•  Manage communication and coordination between dispatch, CCDs, CCAs, and supervisors

•  Conduct daily inspections of terminals and shuttle zones

•  Ensure cart charging, maintenance, and inspection reports are completed

•  Track performance using assist logs and passenger feedback

•  Enforce safety, service, and professionalism standards

•  Lead and coach supervisors and Assistant Facility Managers

Required Skills & Experience:

•  3+ years of leadership experience across field operations, transportation, and customer service 

sectors.

•  Strong computer literacy (Excel, mobile dispatch tools, reporting systems)

•  Comfortable managing multiple locations and mobile teams

•  Excellent communication, organization, and coaching skills

•  Airport or parking operations experience a plus

•  Bilingual (English/Spanish) is a plus

•  Valid driver’s license required

•  Must pass background check, MVR check, drug screening and HAS badging process

Key Metrics / KPIs:

•  Staff coverage compliance by location and shift

•  Daily assist volume and service response times

•  Cart maintenance and inspection completion rate

•  Positive customer feedback trends

•  Reduction in unresolved incidents or dispatch escalations

Physical Requirements:

•  Frequent walking through parking structures and terminal zones

•  Comfortable working outdoors and in varying weather

•  May need to operate or inspect carts or shuttle zones

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants 

will be considered without regard to race, religion, color, national origin, gender identity, 

sexual orientation, age, marital status, protected veteran status, or disability

status.